Trigent leverages industry best practices and workflows, to align technologies with solutions that are based on COTS, open source and custom applications, supporting the following Customer Service functions.
- Customer and Service Portal, Workflow and Collaboration
- Customer Experience and Content Management
- E-mail Management
- Self-service Management
- Customer Activity, Incident, Case and Resolution Management
- Customer Service History Reporting
- Up - sell and Cross – sell Opportunity Management
- Customer Service Integration (MS Office, sales, product and price catalog, partner management, contact center, portal, content management)
- Customer Service Analytics, Dashboards and Reporting
- Help Desk Support
- Customer Profitability and Surveys
- Customer Contract and Service Level Agreement Management
All content on this website and in whitepapers released by Trigent is proprietary, reproduction in any form without permission is prohibited. Trigent Software is an Outsourced Software Development company with facilities in the United States and India, with hundreds of clients all over the world. Our services include custom software development, offshore application development, product development, product support, product internationalization, quality assurance and offshore web development.
