Offshore Support Methodology

Trigent has the specialized engineering and support skills for provide reliable offshore support to help improve customer satisfaction and retention, and generating revenue. Trigent’s proven track record of application development & product development ensures a smooth transition to providing offshore support.

Trigent can help your development teams to be focused on high priority projects while we support your applications. Trigent’s committed focus to consistently deliver value has helped customers to realize their strategic objectives.

Trigent services include

Level 1 Support

• Email support
• Request tracking system

Level 2 Support

• Problem Analysis & Replication
• Voice based support
• Inquiry/Complaint resolution
• Services provided in Level 1

Level 3 Support

• Bug-fixes
• Minor enhancements
• Maintenance testing
• Release management
• Services provided in Level 2

Help Desk Services

• 24/7 Help desk support

Other Services

• Remote Managed Services
  • Performance monitoring
  • Management
  • Operations
  • Service desk