Web 2.0 Technology

Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as the platform and an attempt to understand the rules for success on the new platform.

Examples of Web 2.0 capabilities that can benefit your organization include:

• Web services - self contained applications which perform functions, from simple requests to complicated business processes that operate over the Web. Examples include:
  • Financial - interest, APR, future value, tax rates and mortgage calculators, real-time fraudulent online credit card order transactions
  • Insurance - claim pricing based on CMS data
  • Marketing - market information about a potential prospect
  • Sales - information about a competitor
  • Surveys - customer, employee and partner
  • Shipping - time and cost
• Collective intelligence - a form of intelligence that emerges from the collaboration and competition of a group of individuals such as practitioners, scholars, researchers, communities and networks for the purpose sharing information and making decisions. Examples include Wikipedia and Knowledge Exchange - the more they are used the better they get
• Peer-to-peer networking - a technique for efficiently sharing files over the Internet
• Mash-ups - a web application that combines data from more than one source, such as a third-party API web service into a single integrated application, such as Google maps and directions
• Wikis, blogs, podcasts, RSS and social networks (e.g., LinkedIn) that create viral spread

Representative Web 2.0 Best Practices

Examples of Web 2.0 Best Practices that can benefit your organization include:

• Early and often releases
• Leverage users a s co-developers and real-time testers
• Development of frameworks for how customers are using the product
• Incrementally create new products
• Integrate third-party web services to extend product functionality
• Make operations a core competency
• Use dynamic tools and languages such as Ruby on Rails

Trigent's Related Experience

Many of our clients and prospects are using the Web 2.0 technology to:

• Interface with customers relative to new markets and clients, communication, service and product feedback, self-service and service
• Interact with partners and suppliers regarding better communication, knowledge sharing and purchasing
• Manage collaboration internally such as product design and development and knowledge management
• Collect and share research and intelligence
• Develop web-based services, open APIs and applications using .NET and Ajax
• Gain experience for the emerging and more advanced Web 3.0 technology including ubiquitous connectivity (e.g., mobile access), network computing (e.g., SaaS), open technologies, intelligent web (e.g., Semantic Web), distributed databases and data mining

Representative examples of specific Trigent engagements include:

• Development of a rich UI project management intranet for a $2bn multi-location engineering company having several hundred active users
• Creation of an online directory website with single click action to call features using VoIP and RIA technologies
• Web enabling a complex syndicated salary survey portal for a leading professional service provider to the financial services industry with a global user community
• Using RIA technology to provide complex search and categorization for a complex parts management system
• Semantic technology-based search and extraction of large amounts of unstructured information utilizing a Web services interface to a Semantic engine and the .NET framework
• Web services for vendor partner integration for apartments.com and eBags.com
• User generated content and collaboration for MySelfHelp.com
• Collaborative portal for recruiters that leverages a social network (e.g., LinkedIn)