Case Study

Leading Data Protection Provider Scales Engineering Excellence with Strategic India GCC Hub

Information Technology (IT)
Global Capability Center (GCC)

About the Client​

Our client is a global leader in data protection and backup solutions, delivering comprehensive data recovery and protection services to businesses worldwide. With a commitment to safeguarding critical business data and ensuring operational continuity, the company serves organizations across industries with innovative backup solutions, disaster recovery services, and enterprise-grade data protection technologies that drive digital resilience and business growth.

Business Needs​

The global data protection leader set out to establish a dedicated engineering hub in India in 2019, envisioning a strategic center to enhance operational efficiency and accelerate innovation. They wanted to:

  • Build a high-performing engineering team to support global operations and drive technological advancement.
  • Transition from traditional outsourcing models to a dedicated, integrated engineering capability.
  • Scale rapidly while maintaining quality standards and cultural alignment with global operations.
  • Enhance operational efficiencies through strategic insourcing of development work.
  • Establish capabilities for enterprise modernization projects and strategic technology adoption.
  • Create a sustainable, long-term engineering presence with minimal attrition in India’s competitive talent market.

Trigent Solution

As the client’s trusted GCC partner, we leveraged our deep expertise in engineering talent acquisition, facility management, and Global Capability Center (GCC) operations to deliver a comprehensive phased solution:

Phase 1 – Foundation & Rapid Setup: Identified and established the client’s dedicated engineering facility in Pune, India. We managed end-to-end operations including facility setup, infrastructure development, administrative systems, HR framework, and comprehensive recruitment strategy.

Phase 2 – Accelerated Scaling & Excellence: Executed aggressive scaling from two to 45 members in six months through innovative talent acquisition practices. These included pre-hiring onboarding programs and open houses for potential candidates with a clear focus on quality and cultural alignment.

Phase 3 – Strategic Evolution & Innovation: Post-2019, we supported the client’s transition from focusing on operational efficiency to building strategic technology leadership. We expanded technology stack capabilities for enterprise modernization projects and strategic technology adoption.

Phase 4 – Data-Driven Optimization: Established metrics-driven, data-centric talent management approaches with continuous workforce performance optimization.

Client Benefits

Our Build-Operate-Transfer (BOT) model turned the client’s India expansion into a direct business accelerator, not just an operational setup.

Here are some of the key benefits the client unlocked:

  • Team Growth with Zero Attrition: Rapidly scaled from two to 45 high-caliber engineers and technical professionals in just six months, achieving virtually zero attrition despite India’s competitive talent market and aggressive growth timeline.
  • 12% Direct Revenue Increase: Generated measurable impact through the GCC, boosting revenue and proving clear ROI on the expansion.
  • Enhanced Operational Efficiency with Improved Margins: Achieved major throughput and margin improvements by insourcing work and optimizing delivery processes.
  • 100% Operational Continuity: Seamlessly integrated the India team as a natural extension of their global operations, ensuring continuous service delivery and maintaining high operational standards across time zones.
  • Future-Ready Innovation Capabilities: Successfully evolved operations from basic support to a strategic technology hub driving enterprise modernization and innovation-led development. Achieved sustained operational excellence and strategic workforce planning capabilities.