About the client
AGLO has its operations in five different continents. The operational needs of every transaction are unique, and communications are confidential.
Disparate operational processes:
AGLO aspired to develop a mobile application to streamline and automate the operation of request submission, customer communication, shipment status, to name a few.
High dependence on manual systems:
The manual system to track and manage operations was error-prone with a high turnaround time.
AGLO looked for new technology that could: (1) Provide a versatile serverless cloud architecture, (2) Be scalable and cost-effective, (3) Support secure APIs that are easy to create and maintain, (4) Support a mobile Application that works natively across iOS and Android
AGLO desired to drive speed, scale, flexibility, innovation, as well as performance and selected Trigent because of its expertise to develop a cloud-first strategy leveraging AWS capabilities, optimize Cloud infrastructure, build reliable and scalable applications and API infrastructure. Moreover, Trigent’s proven track record of building custom software for 25 years and being a recognized AWS Consulting Partner was an added benefit.
AGLO adopted a cloud-first strategy, and they partnered with Trigent to leverage Trigent’s cloud capabilities. Trigent’s AWS-certified domain experts worked closely with the in-house team to develop user stories and wireframes to document the process flow and user experience. Multiple iterations of the wireframes screen flow were done that ensured a superior user experience.
The core applications used AWS Lambda in a serverless architecture. APIs were built using the serverless stack on AWS cloud. APIs leveraged Amazon API Gateway service. A token-based authentication was used for communicating with the APIs using a secure HTTPS channel. The team built a bespoke iOS and Android native mobile application leveraging the React Native framework.
The operational health of the application was also constantly monitored, leveraging Amazon CloudWatch. In addition, Amazon SES was leveraged to send push notifications to the client regarding task assignments and other alerts, and Amazon SNS was used for all internal communication.
Results and Benefits
The cloud-native application helped AGLO review requests, prepare quotes and send quotes for customer approvals. Once approved, projects were assigned to individual owners, progress was tracked, and invoices were scheduled at appropriate intervals. The application also enabled smooth and secured communication between the client and their customers.
The bespoke, cross-platform native mobile application provided a simple and progressive way to collect customer information through standardized Capability Service Requests. The application further enabled AGLO to streamline the entire request submission process for the customers, and AGLO was able to process an increased amount of capability service requests from anywhere.