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Case Study
Intelligent Automation of pricing operations by leveraging Trigent AXLR8 Labs enables 3PL to grow revenue by 40%


I wholeheartedly endorse working with Trigent Software. The solution they built sets us apart from the majority of our competitors in efficiency and speed. Throughout the project, the team was knowledgeable, organized, and reliable, using their expertise to deliver a successful solution.

— Omar Singh, President & Founder, Surge Transportation

About the Client

The client is a third-party logistics provider focusing on domestic full-truckload, van, and refrigerated transportation. The company specializes in providing Fortune 500 shippers with high loads during peak season, promotions, events, overflow, gaps, and spikes. The client partners with customers by filling gaps in their routing guide while delivering value to carriers by offering flexible credit and payment terms, consistent business, and complete transparency.

Business Challenge

The organization acts as a link between the shippers and the carriers/fleet operators. They help large shippers with excess carrier capacity at short notice. The company had an existing system to track, monitor, and assign loads. However, the operations of the quotation, pricing, and shipment scheduling were not automated.

The lack of operational excellence in pricing, quotations, and execution of shipments involved agents relying on calls, emails, and paper trails with a high turnaround time which affected the company’s ability to capitalize on the available business opportunities and revenue.

There was a need for the organization to scale human resources linearly, which affected its bottom line. Moroever, onboarding new customers also increased the variables involved in pricing, making it increasingly arduous to handle in a manual system.

Being a forward-thinking company, the client strategized the need to reimagine its core business operations to enable agility, speed, accuracy, and efficiency. Thus it decided to deploy an automated pricing application. To achieve this and streamline its operations, the company needed a competitive system that would instantly compute the price for a load accurately. Additionally, for an enhanced user experience (UX), they wanted an API interface to automate information exchange with carrier/freight clients, thus improving their overall customer experience.

Trigent Solution - Leveraging Trigent AXLR8 Labs to Fasten Technological Breakthrough

Trigent engaged with the client through multiple interactions to identify its existing challenges. The first course of action was to implement a system that eliminated latency and reduced the turnaround time for quotes generation. Leveraging Trigent’s Tech Accelerator, an automated pricing application was developed with a user-friendly interface. The new solution enabled the organization to place quotes instantly and accurately handle all complexities of the pricing mechanism.

The robust API framework helped in easy onboarding and integration of new clients. Intelligent automation enhanced productivity and ensured better resource utilization.
The advanced cloud application solution, custom-designed by Trigent’s ninja team, addressed the core needs of the logistics organization.
Before After Comparison automating-pricing-operations-enables
Adopting the right approach with the advanced Cloud, microservices, and API architecture allowed Trigent AXLR8 Labs to create a comprehensive framework for the client to drive seamless integration with the new customer systems. Intelligent automation infused speed, agility, efficiency, and accuracy to the company’s existing system, driving revenue and profit margins.
The logistics industry is experiencing a surge in demand due to the rise of e-commerce and globalized supply chains. As such, load tendering processes have become increasingly complex. Robotic Process Automation (RPA) and Intelligent Automation provide a valuable solution to this problem by streamlining the process with automated workflows that can quickly analyze data, learn from past experiences, and make decisions quickly. RPA and Intelligent Automation are allowing for faster turnaround times in load tendering processes and improved accuracy and cost efficiency. In addition, these technologies provide transparency into the process itself so that stakeholders have better visibility into their operations. This is leading to even greater efficiency gains in the logistics industry.

Client Benefits:

Intelligent automation has innovated the way the client handles its business today. By migrating from its manual practices and leveraging the expertise of Trigent AXLR8 Labs, the organization was able to:

Technology Stack:

Automating pricing operations enables 3PL to grow revenue by 40%