About the Client
Powered by its next-gen consumer digital health platform, the client enables users to access the best care options available per their employers’ insurance coverage. Users get guided well-being programs and coaching apps for health goals, all in a single web or mobile application.
The HIPAA-compliant platform encourages consumers to take control of their health. It gives consumers the support and tools they need to manage their health and well-being better. Users are guided to the best-suited health care provider in their vicinity. It enables customers to select the most appropriate insurance plan to cover personal and family needs. Their learning and coaching apps keep motivation levels high among users through loyalty and rewards initiatives.
Healthcare is a complex domain. The client’s focus is to make healthcare choices simple and accessible for the consumer, sustain engagement with personalized recommendations, rewards, coaching, tools, community, and content.
The client’s strategy was to launch a new platform that provided a unified view on the Web and on Mobile. It combined four separate products, each designed for specific healthcare activity into an integrated, personalized experience across all products. This new platform allowed consumers to:
The client team partnered with Trigent for ensuring continuous quality assurance. Trigent’s domain experience allowed the combined team to devise a testing strategy that ensured the integrity of the individual products and across the products to realize the unified experience.
Trigent designed a continuous end-to-end testing approach for each individual product and the integrated service experience. Quality aspects that the service covered included validating:
Testing Approach and Automation
People and Process
Client UAT Automation Solution
Some elements of the clients’ services employed repeated testing tasks that were laborious, time-consuming, and error-prone. Trigent designed and automated a testing solution framework that reduced the test cycle time from 8+ weeks to under three days.
Trigent’s test automation framework dramatically improved QA efficiency. This resulted in 91% of production test cases being automated. Additionally, production test cases were reduced by 44% from 37 to 21 automated test cases.
The direct market impact included: