HR Other Industries
Professional Services
About the client
The client is a global technology company
specializing in cloud computing solutions for
various industries such as manufacturing,
banking, and finance. Founded in the early 1990s,
the company has grown as a market leader and
has a global presence across 7 countries. The
organization serves a diverse range of customers,
including Fortune 500 companies, small and
medium-sized enterprises (SMEs), and public
sector organizations.
Business challenge
As a forward-thinking organization, the client
aspired to take its business processes to the
next level and embrace cutting-edge
technologies. It conducted a preimplementation exercise which covered
some crucial aspects.
The pre-implementation exercise revealed
the need to enhance its HR operations to
elevate organizational efficiency. As the
organization delved into their current
processes, it realized that there were
opportunities to optimize and streamline its
HR functions. Managing employee data
across multiple systems proved to be a
daunting task for the client. The complexity
of handling data in various platforms led to
potential errors. The organization needed a
robust solution that would centralize and
streamline the data management process,
ensuring accuracy and data integrity.
One of the key challenges the organization
encountered was the presence of
inconsistent HR processes across different
countries. Varying policies and procedures
caused confusion and inconsistencies. The
organization sought a seamless and unified
approach to HR operations that would give
clarity and standardization across the HR
processes.
Furthermore, the organization grappled with
the need to address the slow response times,
which led to employees facing delays in
getting their HR queries addressed. Timely
support was essential to provide quicker and
more efficient HR services. Administrative
tasks consumed a significant portion of the HR team’s time, limiting the team’s ability to
focus on strategic HR initiatives. Thus there was a
need to automate repetitive tasks, freeing up the
HR professionals to concentrate on strategic
initiatives.
The significance of real-time HR data further
emphasized the importance of the HR
transformation journey. Timely information was
crucial for making data-driven and strategic
decisions. The client aspired to harness the power
of real-time data and analytics to enhance its
decision-making processes and respond swiftly to
HR-related issues.
Trigent Solution
The client made a strategic decision to
partner with Trigent Professional Services –
to augment its HR services. The focus of the
client was on leveraging cutting-edge
technologies to drive efficiency, innovation,
and growth, empowering its HR operations to
reach new heights of success.
The client partnered with Trigent Professional
Services having 28 years of industry
experience and a proven track record of
delivering exceptional solutions. Trigent’s
seasoned experts implemented a bespoke
HR shared services solution (HRSS) powered
by ServiceNow that optimize costs, centralize
and standardize the HR processes, and use
data-driven insights to make informed
decisions.
The client has leveraged Trigent’s offshore
HR shared service center and outsourced HR
tasks such as payroll processing, employee
data & query management. This strategic
move not only reduced cost but also manual
efforts and minimized the possibility of
errors, ensuring data accuracy.
Furthermore, by implementing our self-service
portal, employees can access the HR services
and information that involved updating
personal information, tax documents, leave
request submissions, and viewing company
policies and announcements. This enhanced
accessibility, reduced manual intervention and
enabled employees to receive HR support
promptly.
Client benefits:
The bespoke HRSS solution delivered
remarkable benefits to the client:
- Improved Operational Efficiency With standardized processes and automation, HR tasks were completed faster, leading to increased operational efficiency.
- Enhanced UX Employee self-service portal created a seamless experience for employees, with quick access to HR information and services leading to higher satisfaction.
- Increased Employee Productivity Automating repetitive tasks allowed the organization to focus on strategic activities, which led to boosting employee productivity.
- Strategic HR Focus With administrative burdens reduced, HR teams could dedicate more time to strategic initiatives, talent development, and employee engagement programs.