A U.S.-based digital health company headquartered in Charlotte, NC, our client delivers integrated health content, prescription savings, and virtual care services through a suite of digital platforms. The mission: enable smarter health decisions, improve access to affordable care, and support everyday wellbeing. Nearly 100 million people engage with these platforms every month.
As our client rapidly expanded its digital footprint, it faced a rising complexity in maintaining consistent product quality across multiple programs and platforms. With a range of consumer-facing web and mobile applications, each serving distinct user journeys, the existing QA processes began showing signs of strain. New programs added complexity across applications, workflows, and integrations. The addition of Salesforce Health and Marketing Cloud capabilities introduced further functional depth and system interdependence.
While releases had to be fast, flawless, and secure, the existing fragmented QA framework and lack of automation began causing delays and risks. The client needed a partner who could bring domain-driven QA insights and a structured QA model to introduce automation, scale test coverage, and deliver reliable, compliant releases with greater speed and confidence.
Trigent stepped in with a holistic QA strategy tailored to the regulatory, performance, and usability demands of healthcare applications. We began with manual testing for programs like Real Appeal, RADP, DWC, and Quit For Life. We introduced mobile testing on real and virtual devices via Sauce Labs for broader coverage. Our team also performed accessibility audits, initially handled by a separate client team, to maintain inclusivity standards.
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