Leading Healthcare Franchising Company Transforms Decision-Making with Cloud Data Modernization
Case Study
Leading Healthcare Franchising Company Transforms Decision-Making with Cloud Data Modernization
About the Client
Our client is a US-based healthcare franchising company with over 360 franchises and company-owned locations nationwide. Headquartered in the Chicagoland area, the organization operates three franchise models: one healthcare franchise and two assisted living franchises. These models help in providing medical and non-medical, high-quality, 24/7 home care services for all individuals from infants to senior citizens.
Business Needs
The client was navigating an accelerated growth phase, with 17 franchisees expanding into 28 new territories across the United States. This expansion presented an opportunity to modernize their decade-old on-premise Business Intelligence infrastructure and unlock greater value from their data assets. With over 380 franchise locations generating terabytes of operational data, the company recognized the potential to transform how they leveraged information for strategic decision-making.
The leadership team envisioned a cloud-based data platform consolidating franchise performance, employee records, and operational metrics into a single source of truth. This would enable real-time visibility and a scalable foundation for continued innovation. The company therefore sought a technology partner to centralize, automate, and scale its data environment for greater efficiency and insight.
Trigent Solution
Trigent designed and implemented a comprehensive cloud-based data modernization solution that transformed the client’s approach to business intelligence through:
Automated Data Integration
- Built ELT pipelines using Azure Data Factory with incremental loading for optimized performance.
- Consolidated data from multiple sources including master files, databases, and external APIs.
- Implemented CI/CD practices for faster development cycles and reduced errors.
Centralized Cloud Data Lake
- Created single source of truth using Azure Data Lake Storage Gen2 with granular access controls.
- Addressed data quality issues related to structure, availability, and accuracy.
- Organized data hierarchy for efficient processing and retrieval.
Scalable Data Warehouse
- Deployed cost-optimized Azure SQL serverless warehouse processing terabytes of data.
- Enabled high-performance parallel queries for real-time insights.
- Standardized datasets across finance, customer, franchisee, and employee domains.
Interactive Dashboards & Governance
- Developed Power BI dashboards accessible on web and mobile with row-level security.
- Implemented comprehensive audit logging and created detailed data dictionaries.
- Rewrote and tested all stored procedures, removing bugs and simplifying logic.
Client Benefits
The modernized data platform transformed the company’s ability to leverage data for strategic advantage, delivering unprecedented visibility and control over their expanding franchise network.
- 95% Faster Insights: Reduced nightly processing time from six hours to minutes, giving leadership early access to critical business intelligence.
- Real-Time Decision Visibility: Delivered dashboards across 380+ franchise locations, providing instant performance tracking and actionable insights.
- 60% Higher Efficiency and 30% Greater Accuracy: Automated data validation and reconciliation, minimizing errors and improving operational reliability.
- Lower Operational Costs: Optimized compute and storage through serverless deployment, significantly reducing total cost of ownership.
- Enhanced Security and Compliance: Maintained complete data privacy with row-level security, audit trails, and SOC 2/GDPR-aligned controls.
- Simplified Operations: Unified multiple disconnected systems into a single data platform, streamlining reporting and improving productivity.
Technology Stack
