About the Client
The company is progressively revamping its internal business systems to enhance its capacity to quickly process orders to support its growth and scalability. The company’s existing CRM solution was built with older technology that lacked several capabilities. Existing off-the-shelf solutions lacked the features or integrations required for seamless order processing. They decided to invest in a custom-built Customer Relationship Management (CRM) application that would ensure agility and flexibility in order processing.
The company looked to provide its employees a single view of the status of all their existing orders and real-time insights with regard to sales and marketing of their products for demand-focused promotions and better market reach. The company also aimed to leverage the insights to modify its business operations and strategies. The next-gen CRM application needed to be:
Fluid User Interface to receive, process, and execute orders across channels
Leveraging Trigent’s Product Engineering expertise, the company developed an end-to-end bespoke solution. Trigent’s ninja team transformed the legacy applications into a modern, scalable Cloud Native application. The enterprise-quality application was insight-driven, well-integrated, easy to use, seamless, and agile.
The software architecture was built on the PHP Laravel framework, and tools such as HTML5, VUE.JS, and CSS3 were used as the UI layer.
To enhance user experience, improve efficiency and simplicity, AXLR8 Labs’ team integrated several disparate systems such as Freshdesk, Dataninja, Quickbooks, Moneris, Zapier, and Google Maps, into the framework. The seamless integration ensured continuous scalability, seamless performance, increased agility, and reliability, thereby reducing uncertainty and risk.