Case Study

Leading Structural Engineering Firm Ensures Worker Health Safety Through A Custom-built Low-code Application

Enterprise
Application Development

About the Client​

Our client is a leading structural inspection, engineering, and remediation company dedicated to ensuring the safety and longevity of critical infrastructure across North America. Their services focus on inspecting, maintaining, and repairing electrical and structural infrastructure utilized by the telecom, transportation, utility, and retail sectors.

Field Agents with specialist expertise accurately monitor, track, and predict asset health through a data-driven methodology that empowers clients with actionable insights for informed decision-making. The company has an impressive track record of inspecting and restoring millions of structural assets and is a trusted partner for the continent’s largest energy providers, retailers, and transportation agencies.

Business Needs​

Our client employs a large and dedicated team of field service workers responsible for inspecting structural entities. These workers operate in environments with inherent occupational hazards, including exposure to hazardous materials, working at extreme heights, operating in extreme weather conditions, dealing with large equipment, and navigating confined spaces.

The company identified the need for a holistic solution focused on promoting worker health and safety. The application needed to serve multiple purposes including the following:

  • Worker Wellbeing Monitoring & Assessment: Monitor workloads, track Field Agent status, report incidents, and initiate appropriate follow-ups.
  • Appointment Scheduling: Enable staff or managers to schedule periodic medical health check-ups with qualified professionals for early detection of health issues.
  • Intelligent Scheduling: Analyze inherent hazards associated with each worker’s tasks, monitor exception incidents, comply with Occupational Safety and Health Administration (OSHA) mandates, and intelligently schedule appointments with the relevant specialists.
  • Scalability: With a growing workforce, the application had to be scalable, allowing seamless onboarding of new field service workers without compromising performance or user experience.

Through this solution, the company aimed to mitigate occupational health risks and promote a culture of proactive health management among its field service workforce.

Trigent Solution

Working closely with the company’s IT team, Trigent scoped the client’s requirements, use cases and the customer persona of the stakeholders.

In order to enable the internal IT team to enhance, add, or customize features with minimal effort post-launch, Trigent recommended the adoption of a Low-code/No-code strategy.

Following Trigent’s evaluation of LC/NC platforms such as Power Automate, Fulcrum and Mendix, the client chose Fulcrum – based on their specific business needs and the OEM’s ability to meet these requirements.

A Ninja team of certified LC/NC developers from Trigent AXLR8 Labs developed the Employee Well-Being Solution using Fulcrum field management low-code platform. Using the platform’s core and Plug & Play components, Trigent assembled the initial solution. We customized the workflows, streamlined the development process and built visually appealing interfaces through the Trigent AXLR8 Product Studio.

Workflow customization

Immersive Application Interface

Advanced API Integrations

Custom Dashboards

Continuous Improvement

Trigent’s ninja team implemented custom integrations using programmable Application Programming Interfaces (APIs) to ensure seamless connectivity and data exchange with external systems. These APIs facilitated real-time data synchronization, allowing the application to seamlessly interact with the core enterprise systems, various databases, third-party software, and IoT devices.

The application incorporated advanced analytics and reporting capabilities to provide actionable insights to stakeholders. It was also integrated with custom dashboards, data visualizations, and predictive analytics tools.

Post-launch, our team also helped the client establish a strategy for continuous improvement and innovation. Feedback mechanisms, user surveys, and analytics-driven insights helped identify areas for enhancement, prioritize feature updates, and iterate on the application, ensuring it remains aligned with evolving business needs and technological advancements.

Client Benefits

With Trigent’s Employee Wellbeing Application, our client was able to achieve the following:

  • Proactive Approach to Worker Safety: The Fulcrum application simplified scheduling for worker checkups, streamlining worker health management.
  • Cost Savings: Automated appointment scheduling and intelligent data management enabled timely interventions and significant cost savings for the client.
  • Reduced Development Time: Utilizing Fulcrum for application development substantially reduced manual coding efforts and accelerated time to market by 3X.
  • Operational Efficiency & Risk Management: Real-time information, trends analysis, and predictive maintenance insights from analytics tools enhanced operational efficiency and risk management.
  • Enhanced user experience: Custom integrations and an intuitive interface improved the user experience for field service professionals.