Case Study

Trigent empowers startup agility for rapid product innovation delivery.

Healthcare
Other Services

About the Client​

An organization in North Carolina is bridging siloed health data with patient care. They extract insights from the health data records to address the gaps in care. The organization has built a system wherein it has synchronized over 200 million records and is currently developing an ecosystem where the records are made available to the patients. At present, the organization can access nearly 300 million health and insurance records.

Business Challenge

Being a start-up at the nascent stage, the organization’s primary focus is to rapidly innovate and deliver new capabilities quickly to the market. To attain its strategic goals, it looked to develop a system that aided organizational agility to deliver quality outcomes and ensure sync across all stakeholders. This is required for the globally distributed engineering team, spread across four time zones, to maximize their time spent on core product development and product innovations rather than coordination and project management.

As the company’s services were delivered through a partner ecosystem, a seamless integration with the varied partner IT systems was required. Patient data access and security needed to be compliant with HIPAA/HL7 regulations.

To enable the product team to focus on strategic initiatives and product innovations, the organization aspired to develop a system that could organize, track, and plan processes, teams, and several other aspects of a project, ensuring accountability, transparency, and collaboration.

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Trigent Solution

To augment clinical care and bridge health services, the organization had to ensure the uninterrupted functioning of product management and enhancement. They partnered with Trigent to avail of its customized IT Services for Startups and Software Product companies.

The five components of Trigent’s IT Services framework for Software Product companies are employed to support the Startup to gain market share rapidly.

  • Product Engineering and CX Strategy
    Understanding the variables in the Clients ecosystem and opting for the right architecture is key. Trigent’s healthcare domain experts analyzed the EPIC, MEDITECH, and other platforms employed by partners and assessed the requirements to ensure HIPAA, HL7, SOC2, and FDA compliances to aid the client in designing a scalable omnichannel Customer Experience (CX).
  • Streamlined CI/CD with DevOps for Startups
    Trigent adopted the Kanban methodology to ensure speed and agility. Combining DevOps and agile principles with custom implementations of Jira and other relevant Open Source tools, Trigent enabled the client to implement its internal ‘ideation to execution’ approaches. Jira boards and pre-built template accelerators allowed the client to achieve desired results faster.
  • Systems Integration with Scalable APIs for fast customer onboarding
    Onboarding of partner providers requires knowledge of diverse vendor-specific product expertise. Trigent’s versatile API framework enabled the Startup to integrate with diverse legacy systems and bring their healthcare partners online. This integration-as-a-service model allowed the client’s product team to stay focused on their core product features and innovations.
  • Continuous Testing for assured quality
    Trigent’s Testing CoE accelerates the adoption of Quality Engineering practices with specialized skills, platforms, and tools that enable in-sprint automation. Intelligent automation and AI are used to determine testing priorities, increase coverage and reduce the time to market and minimize business risk.
  • Reduced Opex with Managed Infrastructure and SecOps
    Globally distributed teams, simultaneous product releases, custom integrations for partner companies, and secure sandboxes required proactive management of Cloud resources to keep the Opex in check. Trigent’s certified AWS Cloud practitioners ensured that the client's product teams had resources ready when needed and complied with budget limits in parallel.

Client Benefits

The implementation of apt project management from scratch enabled the organization to:

  • Effectively leverage a globally distributed product engineering team for fast product releases
  • Improve the operational efficiency of the team with Cloud collaboration tools
  • Onboard new partners within 2 weeks – Eliminate distractions for Product Developers
  • Release new features and product enhancements every two weeks
  • Expedite development process, thereby reducing the application’s time-to-market

Technology Stack