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with Trigent’s expertise in

Transportation & Logistics Services

Modernize your supply chain with easy-to-implement innovations and proven RoI

Transportation & Logistics innovations that everyone can deploy

Innovations in autonomous vehicles, robots in warehouses, drones for last-mile delivery, and a switch to sustainability are expected to disrupt the industry. These capital-intensive solutions require specialized skills and continue to evolve. Meanwhile, many supply chain elements can be modernized without requiring significant effort or investment, providing regional and boutique solution providers with a competitive advantage. Multichannel Logistics Customer Experience (CX) across Web and Mobile, Intelligent Process Automation for error-free, 24×7 order processing, and seamless data exchange facilitated by standard open APIs are a few examples of how businesses can enhance efficiency, respond faster to market changes, and provide a better experience for their customers.
If we didn’t have them, we wouldn’t be in business. The Trigent team forms the backbone of the GPS-tracking company as its primary development provider. Their communication is strong, and customers can expect an excellent long-term partner with a strong sense of integrity.
– Doug Oppenheimer, COO, HD Fleet

Trigent’s MERIT framework for Supply Chain modernization

Using Trigent’s MERIT framework for supply chain modernization, businesses can transform their supply chain operations in a phased manner with Customer Experience as the core focus. The framework developed based on our experience in working with companies across the value chain delivers a visible impact on the brand, rapid RoI, and value to the customer.

Overcome your transportation & logistics challenges with custom-made solutions.

Service Offerings

Multichannel CX

Customers now expect real-time updates on the status of their shipments, regardless of the different modes of transportation involved en route to their destination. Trigent’s Multichannel CX enables companies to offer responsive web applications with complementary mobile apps that provide shippers with the latest information on the go.

The Multichannel CX Applications leverages current web and cloud tech to create a modern front-end experience. Data from multiple backend systems, including legacy platforms, is accessed via secure APIs and rendered via an integrated view. Trigent provides companies with an option to protect their current investments and still address customer expectations.

Enhanced Integration

Logistics providers require a versatile, extensible framework supporting EDI and API integration alternatives. EDI automates the processing of bulk data by allowing the transfer of business documents such as purchase orders, invoices, ASNs, and more. EDI standards allow for rapid onboarding while ensuring regulatory compliance. APIs are flexible and ideal for real-time data exchange. To account for the absence of standards, APIs must be designed and properly implemented to meet the business need and comply with regulations.

With 60+ carrier integrations, Trigent enables companies to onboard partners faster, ensuring seamless information flow across different entities, providing real-time shipment visibility, and enhanced Multichannel CX.

Real-time Data from IoT & Connected Devices

A variety of IoT devices are being used to track the movement of trucks, optimize fleet use, protect freight, and improve driver safety. To gain meaningful insights, providers need to collate data from devices sourced from multiple vendors, process unstructured or proprietary data, and make the information available in real-time. The availability of accurate and timely information provides a key competitive advantage.

Trigent enables logistics providers to securely access data from multi-vendor IoT devices in real-time and create custom dashboard applications or configure commercial off-the-shelf IoT Management products for their specific needs.

Intelligent Process Automation

Automate routine tasks and processes with software robots (or bots). IPA is particularly effective in operations involving large amounts of data, such as monitoring and bidding on B2B portals, order processing, tracking of shipments with carriers and shippers, internal and vendor reports (e.g., ELD, HOS, CSA), and routine form filings for regulatory compliance (e.g., e-DVIR). Accelerate your RPA adoption by taking advantage of ready-to-use 30+ software bots specifically relevant to the Logistics and Supply Chain domain. These bots can be configured or customized to suit the TMS and Enterprise Applications being used.


Having the right Transportation Management System (TMS) to manage inbound and outbound logistics is vital for customer success. With existing TMS solutions, providing a differentiated experience is a challenge. Integrating your Custom AI-powered Applications with a Cloud TMS is a win-win proposition. The Cloud TMS provides the standard features required, while the AI Application allows you to offer unique value to your customers.

Trigent’s 3rd Wave AI powers predictive and prescriptive solutions. Leverage the power of AI in dynamic pricing to maximize yield or in Intelligent Fleet Maintenance to maximize utilization. AI-enabled Natural Language Processing (NLP) solutions automate the processing of freight documentation to monitor anomalies, classify documents and verify regulatory compliance.


Trigent’s MERIT Framework for Supply Chain Modernization

Using Trigent’s MERIT framework for supply chain modernization, businesses can transform their supply chain operations in a phased manner with customer experience as the core focus. The framework developed based on our experience in working with companies across the value chain delivers a visible impact on the brand, rapid RoI, and value to the customer.

MultiChannel CX for Shippers

Build a responsive web and mobile digital experience wrapper around your current core system connected via an extensible API framework. It provides real-time shipment updates across all modes of carriage. It also supports transforming the core system functionality, resulting in a lower cost of ownership, improved RoI, and minimized risk.

Mobile Apps for Driver Safety and Efficiency

Deploy custom mobile applications that run on standard tablets or can be adapted to run on the dash consoles of trucks to assist and incentivize drivers. It provides optimized route plans, information on the fastest routes based on road conditions, supporting advanced driver assist systems (ADAS), and onboard video telematics that reward safe driving, maximizing driver earnings and minimizing liability.

Custom Crowdsourced Delivery Solution Application

Aggregate modes of transport from multiple fleet operators and independent owner-drivers to service last mile logistics at scale (Asset lite operations model). Automate distribution of orders to different providers based on the type of load, location to be serviced, urgency, and cost. It switches modes of transport or fleet provider in case of unexpected delays.

RPA for Quotations, Order Processing and Tracking

Select from a library of 30+ ready-to-use bots that automate typical processes like order routing, reading documents and replicating data into a database, processing invoices into the accounting system, validating and correcting free-form data entry into websites, verifying proof of delivery and uploading documents to legacy ERP systems.

AI-enabled Dynamic Pricing TMS Module

Add differentiation to your TMS System with Artificial Intelligence-based extensions. Options include simple solutions like Route Optimization, Predictive Maintenance, and Demand Forecasting to more complex alternatives like Dynamic pricing that factors in load, type of transport, capacity utilization, etc., to maximize yield and Natural Language Processing (NLP) technology to extract unstructured data from documents and flag anomalies in invoices, auto-classify documents, or verify regulatory compliance.

IoT / Connected Device Integration

Connect your moving assets with the Internet of Things (IoT), protect freight during transit, optimize fleet use, improve driver safety, maintain vehicle performance, keep your fleet moving, and improve the visibility of hazardous or perishable goods during a shipment. Deploy onboard cameras to secure cargo, improve driver performance, and more. Ensure reliable data connection from onboard devices, leverage Trigent’s extensible APIs to fetch and process unstructured data and plug security vulnerabilities with 3rd party IoT devices.

SAS Platform Customization and Implementation for IoT Data

As a preferred partner, Trigent helps businesses deploy SAS Solutions such as IoT Analytics for Transportation and Asset Performance Analytics & others. Business organizations can optimize high-volume data processing with a sensor-based data model, streamlined and extensible ETL, an integrated business-focused data selection interface, and high-frequency data visualizations.

EDI Services

We offer cloud-based, fully managed 24×7 EDI services that span onboarding, partner connectivity, flow configuration, translation, mapping, compliance reporting, and incident resolution. Our EDI Integration services comply with ANSI X12 standards. We use secure and encrypted communication protocols – Applicability Statement 2 (AS2), EDI Value Added Network (VAN), and others for onboarding trading partners and data transactions.

Rapid Carrier / Shipper Onboarding

Get connected with 60+ carriers and 3PLs using Trigent’s extensible API and EDI interface framework. Accelerate time to market, serve new customers, and scale your service.