There is everything with Trigent Software that a successful software development company holds to obtain remarkable market growth and mark customer footprints for long, from happy employees to happy customers. How? Let us get it in the words of Chella Palaniappan, the Senior VP of Trigent Software, Inc.
Trigent Software, Inc. is a US-based software development company that provides digital engineering and manufacturing IT services. Established in 1995, Trigent partners with its clients across its value chain, enabling them to design, build, deliver, and maintain their products and services that help them rank higher in the industry. The company helps its clients to achieve their desired goals through enterprise-wide digital transformation, modernization, and absolute optimization of their IT environment. The company’s decades of experience in delivering custom software applications and deep knowledge of working in different domains deliver transformational solutions to enterprises, SMBs, and ISVs.
In an interview with GoodFirms, Chella Palaniappan, the Senior VP of Marketing & Client Services in Trigent Software, Inc., discussed the story behind the company’s establishment and his role in taking it to success.
The interview starts with Palaniappan sharing that he looks after the company’s client engagement matters in enterprise application services and Software Development, Product Development, Cloud Integration, and Quality Engineering Services. The VP closely works with their clients in North America to ensure the company’s ODC execution and offshore initiatives are smooth and efficient.
The company’s CEO, Bharat Khatau, and other pillar founders started Trigent Software with a vision to provide quality IT services to global businesses. The aim behind its establishment has always been to transform them through customized digital solutions that improve their operational productivity, efficiency, and technology, reducing complexity in business, and increasing their bottom line. Moreover, Trigent’s custom software development services have created over 600 applications in the market for small, medium, and large enterprises, along with developing patented products in the semantic internet space.
Chella Palaniappan advocates the in-house team model in the company. It means everything from planning and execution to delivery and support. All tasks are executed within Trigent’s premises. Clients get a clear idea about the progress of their custom software applications projects and other details from a responsible and talented pool of over 500 members composed of project managers, designers, developers, QAs, maintenance, and help desk—all under the same roof. The company comes up with the right customer engagement model. It offers an onshore model and hybrid engagement model depending upon the requirements and budget of the clients.
Throwing light on the company’s track record, he speaks of its stellar success in the development world. Along with developing 600+ projects and having 6 US patents, Trigent owns several trade secrets that prove the credibility of its high-tech resources.
The company works with the same level of care and diligence to make the engagement a success. The cutting-edge solutions, strategic insights, and execution of excellence are recognized worldwide. The recognition for enterprise software by Zinnov in 2020 and IoT service in 2021 proves the company’s excellence in delivering custom software applications that meet their clients’ needs. “Our mission is to help our clients in ‘Overcoming Limits’ of competitiveness, productivity, technology complexity, time, and budget constraints,” he adds.
The client review below is another way to know more about how the company treats its clients.
According to Chella Palaniappan, the customer retention rate in Trigent Software, Inc. is 88%. The company has been the trusted partner to many businesses from manufacturing software solutions, banking, retail, education, healthcare, media, transportation, logistics, insurance, financial IT services, and hi-tech industries. One of the lasting relationships with their clients counts for more than 12 years. He admits that Trigent offers next-gen, future-ready applications for the new normal using AI/ML, cloud-native applications, and augmented reality mobile apps. Their custom software applications and state-of-the-art quality engineering services, like school safety systems and patented technology, such as the “Fast Rules Selection Engine” (FRSE), combine more than 25 years of company experience to provide a unique business advantage.
The customer satisfaction rate of the company is always higher. Toll-free sales lines or chat services on their website and direct access to the team through phone, email, or slack channels are supported to cater to client issues and queries. Different pricing models are facilitated to clients that run under client time and material fees. Managed services model is always available at a fixed annual contract fee. The company is flexible enough to charge its minimum budget up to the bottom line of $25,000. However, projects for millions of dollars are also accomplished by the company with repeat businesses and referrals..
Trigent Software, Inc. ranks among Massachusetts and America’s top software development companies. Undoubtedly, Custom software applications have been at the core of Trigent’s long-term success.
“We continue to invest in our people and technology to stay in tune with the pace of technology innovation and the resulting disruptions in the ecosystem. Trigent will partner with companies as they look to navigate the uncertainty and strike a balance between investing successfully in new tech and maximizing value from current infrastructures,” he concludes the interview.
You can view the detailed interview on the company’s page on GoodFirms.
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