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Case Study
Cloud Transformation for Collaborative Client Support

We’ve been working with Trigent ever since 2001, building, maintaining, and improving the bill of materials system. Trigent rewrote the existing program and developed an algorithm and custom inventory system and over the years continues to provide, unsurpassed quality and support.

About the Client

The client is a Fortune 100 American holding company, in the automotive sector providing mass customization of trucks and buses (i.e. every delivered vehicle is one-of-a-kind).


Business Challenge

To meet competitive market demands, the client is constantly improving product designs, engineering processes, and production efficiency. As a result, the configuration system (TriCon) must be modified to reliably handle a wide variety of new product designs and provide services to a variety of new enterprise applications. It must also clearly identify the business impact of any of these changes.


Embracing a High Rate of Change in a Complex World

To flexibly maintain end-to-end test configurations, Trigent has deployed a mirror configuration test system (TriCon) in an AWS virtual private cloud (VPC). This VPC is available to both Trigent and the client’s Subject Matter Experts (SMEs) for rapid issue analysis and to try out “what if scenarios” using multiple different run-time configurations without impacting the client’s official deployment and production systems.
Trigent uses an Enterprise Agile Delivery Methodology adapted to accelerate delivery while meeting the client’s requirement for predictable transparent deliveries. This involves incremental Sprint-based deliveries deployed and demonstrated in the AWS cloud. The client’s SMEs and other stakeholders directly provide feedback leading to improvements reflected in the next Sprint. All discussions and changes are recorded and available in an online Project Notebook.

Exploiting a "Quality Bonus"

Trigent maintains a team of dedicated engineers with deep knowledge of the client’s business environment and operations. This team is available to address any issue that affects order processing.
Fortunately, through rigorous processes and dedicated engineers, the system bug rate is low. When the dedicated team is not addressing client-driven system enhancements, they work on Trigent-driven initiatives that anticipate the client’s critical unaddressed needs. Often, this proof-of-concept leads to an “advanced development” project, identification of other critical needs, or new/changed system requirements.
Due to the high complexity and dynamic nature of vehicle configuration, the focus of many of the Trigent-driven initiatives is on improved analytics. Some of these initiatives use NoSQL (AWS: DynamoDB) and Hadoop (AWS: Elastic Map Reduce), as well as highly scalable rules-based systems.

A Word About Security

Due to the sensitive nature of the client’s data, all data must be as secure in the cloud as it is in their data center. To this end, all client data is encrypted both in motion and at rest. To limit cyber attacks, a very small network “attack surface” is exposed and constantly monitored and alarmed. System access/authentication is carefully restricted, monitored and logged. Client application availability times are set by the client and managed by Trigent.

Client Benefits:

Maintaining test and R&D environments in an AWS Virtual Private Cloud has allowed Trigent to provide this long standing client with:
Cloud transformation for collaborative client support