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Case Study
Enterprise Software Company Revamps its Field Service Management Application for Enhanced Functionalities, Scalability, and Performance

About the Client

The client is an enterprise software company that provides software solutions tailored for the architectural, engineering, and construction (AEC) industry. The company develops software to support internal workflows and processes that bridge operational gaps and information flow between different teams and functions.

Business Need

The company’s existing Field Services Software encountered hiccups in the front end. The initial application was built using Sencha, a not-so-extensively-used JavaScript framework with limited features and functionalities. Moreover, the code built using the framework was convoluted and failed to meet the demands of present-day task scheduling and execution, as it couldn’t support specific integrations with third-party systems. The company wanted to build a comprehensive Field Management Software solution that helped to streamline information flow across various teams, including design, architecture, engineering, and execution, ensuring clarity and ease of understanding. The FSM application suite also needed to help field service personnel input crucial project-related details, effort details, and other task-specific information that would eventually help managers appropriately charge customers for services.

Trigent Solution

Trigent’s solution mainly involved revamping the client’s existing field services software to meet the growing demands of the Construction and Engineering industry. The company’s existing application, integrated with the Deltek ERP system, lacked intuitive scheduling and front-end functionalities for seamless information flow and better workflow management.
The company needed to move from an on-premise solution to a Saas solution for maximum impact and efficiency. Trigent undertook an Application Takeover project that involved moving from Sencha to React to streamline workflows and add additional functionalities to the front end. Through this, code convoluted earlier became more efficient, helping with streamlined communication between field service and on-site teams. Moreover, the move from Sencha to React meant that many more third-party integrations could be easily carried out. This application aimed to empower construction companies associated with our client in managing teams, routine tasks, workflows, and processes. The FSM software integrated seamlessly with the Deltek ERP system, facilitating a smooth flow of information.

Client Benefits:

Trigent’s FSM application overhaul resulted in several benefits to the client:
In summary, the client’s FSM suite, complemented by Trigent’s front-end and back-end solution overhaul, brought about substantial improvements in efficiency, integration, and overall project management, eliminating bottlenecks and information flow between managers and field service agents.

Technology Stack: