The client is a global freight forwarding company providing intermodal and multimodal options for intercontinental freight solutions. They offer a comprehensive suite of freight services tailored to meet the diverse needs of their clients, including general cargo, perishables, chemicals, and hazardous materials. With transparent door-to-door pricing and instant online quotes, the client has established itself as a trailblazer in digital freight forwarding, being one of the first to offer instant quoting and booking as early as 2008. Headquartered in Florida, they operate across multiple regions, consistently striving to deliver on their promise of efficient and reliable air freight solutions.
Given the demands of today’s dynamic air freight market, providing shippers with flexibility, speed, and choice is critical to staying competitive. The client, a third-party logistics provider, empowered shippers by offering a seamless air freight solution via a network of 15 partner airlines and scaling rapidly. This network allowed shippers to select the most suitable carrier based on delivery speed, cost, and destination while enabling airlines to manage their cargo capacity efficiently. However, fetching capacity availability, submitting quotes for intermodal transport, and scheduling and managing air freight shipments across 15 airlines, each with its own system and communication protocols, requires a significant upgrade of integrating multiple systems.
Capture full shipment data, including weight, volume, cargo type, and urgency.
Integrate seamlessly with airlines to fetch availability, book orders, and track status.
Modernizing their system integrations was essential for scaling operations and solidifying their position as a global freight industry leader.
We conducted a comprehensive study of the client’s operations to understand the best way to manage air freight across 15 airlines. The existing integrations used individual connectors built on multiple tech stacks and versions, operating as isolated units. While modernizing each connector was possible, it was not the optimal approach.
To enhance the shipper experience, Trigent proposed an API architecture that consolidated shipper requests, triggered calls to relevant airline systems, and collated responses into a unified output. We identified the key tasks required for each airline and mapped the necessary data flows.
A one-size-fits-all approach wouldn’t work. We analyzed workflows and airline-specific API structures in detail and built a flexible, scalable solution using modern technologies:
This approach provided a centralized platform that:
Trigent’s experience and expertise in API integration as part of Trigent AXLR8 Labs for the logistics industry were crucial to the project’s success. They were able to:
Develop and deploy a solution quickly: Leveraging Trigent’s extensive knowledge of the logistics domain and prior experience with airline API requirements, we swiftly integrated a new airline into the client’s system in just two weeks that earlier took the client 2 months to implement.
Leverage specialized knowledge: Trigent’s domain expertise in handling volume, weight, rate, and dimension calculations and handling different shipment materials within air freight APIs ensured accurate and efficient data processing.
Utilize a best-in-class technology stack: Trigent AXLR8 Labs offered a choice of technologies for their Serverless architecture, Cloud Infrastructure, and API framework requirements.
Our solution was designed to be adaptable and scalable, allowing the freight provider to incorporate new airlines into their network easily. The platform’s modular architecture ensured it could evolve alongside the client’s growing business needs.
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