About the client
An organization based in San Jose with a minimalist workplace platform for employee safety and happiness. It is the world’s first enterprise communication stack, purpose-built for reliable communications in the workspace. The organization creates a visual, self-organizing workspace by blending enterprise security and deep learning AI with a delightful HR and productivity experience.
In addition to encompassing the entire employee lifecycle, the client’s Human Resources Information System (HRIS) software provided a one-stop solution for the products and services that keep businesses secure and their employees engaged in terms of delivering:
Companies are more likely to invest in AI-led technology to optimize business processes cost-effectively, offering lucrative opportunities in the human resource technology market. Additionally, strengthening an organization’s defense against security is a good investment, specifically for small and medium-sized organizations.
To find the right balance between its product offering and user needs, the client built a minimum viable product (MVP). By introducing MVP, the client aspired to generate user feedback and understand the customer usage patterns of the application frequently. This required the core product team to maximize the time spent on application feature enhancements constantly. Additionally, to provide a superior customer experience for the MVP, an omnichannel user interface and user experience (UI/UX) on the web application were essential. To enable the core engineering team to focus on strategic and development initiatives, the client sought a team of expert QA and testing engineers with process management skills to:
Put timelines and risk-based priority in tandem, even as the testing process flows alongside continuous product development
Ensure apt application functionality
Ensure cross-browser compatibility of the application
To ensure the uninterrupted functioning of the product team, enhance its QA capabilities, and reduce the application’s time-to-market, the client decided to partner with Trigent. The client wanted to ensure that all the features were validated. Trigent undertook functional exploratory testing services to design checks across the new application to ensure product quality.
Quality strategy for an impeccable digital experience
To support the testing of the platform, based on the specific business requirements, Trigent’s QA domain experts defined the overall test strategy. A plan was documented that identified the specific functional areas to be tested. The core elements of which were:
Shift-left testing to identify errors early in the workflows
Implementing continuous testing capability to trap all errors early
Strong focus on CX consistency
A series of test cases were developed to cover the functionality across the platform. TestRail was leveraged for test case Management.
End-to-end testing for accurate functioning of the application
In a DevOps environment, functional testing was the key to ensure the application’s stability on a sprint-on-sprint basis and refrain from any regression and blocker issues. Trigent’s team provided rapid turnaround on major upgrades and patch releases.
The seasoned QA experts ensured a seamless connected experience at speed and scale with an integrated strategy. Moreover, testing done in the stimulated DevOps environment ensured the application’s reliability and stability.
Extensive combinations and edge/hand-off scenarios were designed to ensure maximum application feature coverage. Cross-browser/compatibility testing was performed using BrowserStack. Additionally, given the velocity of change, Trigent periodically conducted bug bash sessions that uncovered more than 300 bugs in the MVP, enabling the organization to assess its product for a beta release. As a seamless extension to the product team, the Quality Engineering team understood the newly implemented functionalities. Trigent’s domain expertise and understanding of the application functionality enabled the team to develop strategies that helped them to write test cases.
Feedback to the development team in terms of new functionalities for superior CX
The application being an MVP, studying the usage patterns such as frequently used control(s) and commonly used screens, to name a few, was of paramount importance. Leveraging its analytics-driven insights, Trigent’s team helped the organization pave an apt quality management roadmap. The team assessed the feasibility of the features as well as provided proactive feedback.
The team constantly reviewed the application and established business cases for application change/enhancement. Additionally, based on the competitive analysis, they also provided recommendations about new and additional features. The recommendations perfectly blend the organization’s long-term strategic goals and short-term tactical priorities.
The testing efforts enabled the client to