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Current Opening

D365 CE & Power Platform Support Consultant

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  • Bangalore / Hyderabad
  • Bachelor’s degree in Information Systems, Finance, Business, or a related field.
  • ?

This role is part of a strategic partnership between Trigent and Codec to build and scale a high-performance Global Capability Center (GCC) in India. As a member of this joint team, you will contribute to mission-critical initiatives for Codec while benefiting from the processes, mentorship, and growth ecosystem of Trigent.

Role Overview

We are seeking an experienced D365 CE & Power Platform Support Consultant to join our team.
The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions.

Key Responsibilities

  • Troubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
  • Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.
  • Configuration and customisation of Dynamics 365 CE.
  • Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
  • Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.

Requirements

  • Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical or functional role.
  • Hands-on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages).
  • Experience with customisation and configuration within Dynamics 365 CE.
  • Good understanding of Dataverse and its role in the Power Platform ecosystem.
  • Experience with D365 modules such as Sales, Customer Service, Marketing, or Field Service.
  • Microsoft certifications: PL-200, any other certifications are a plus.
  • Experience with troubleshooting and updating plugins and javascript.
  • Exposure to DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.
  • Knowledge of SQL, data migration, or reporting tools a plus.
  • Experience with Azure services, APIs, or PowerShell scripting a plus.

About the Company

As part of a strategic GCC partnership, Trigent Software is hiring top talent to support Codec in delivering global technology initiatives. This collaboration offers the opportunity to contribute directly to Codec’s high-impact digital transformation programs while working within Trigent’s proven delivery ecosystem.

Codec—established over 40 years ago—is a multi-award-winning Microsoft Solutions Partner trusted by public and private sector organizations across Ireland and Germany. With a team of 300+ experts, Codec specializes in Dynamics 365, Power Platform, Azure, and Copilot, driving innovation, automation, and AI-powered excellence.

Founded in 1995, Trigent is a US-based technology services company helping enterprises modernize, optimize, and accelerate digital transformation. With deep domain expertise and decades of execution excellence, Trigent delivers scalable, high-quality technology solutions that strengthen operations and elevate customer experience.

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