Total Experience (TX) = No More Silos. Learn From Real-life Use Cases
Gartner recently announced the top technology trends for 2022 to enable organizations to deliver growth, digitalization, and efficiency for the next three to five years. These trends help CIOs and IT leaders discover direct digital routes to connect with their customers while protecting margins and cash flow. Total Experience (TX) has been identified as a […]
The Future of Retail Analytics
The importance of retail analytics The pandemic disruption challenged online and offline retailers on various fronts. Despite the decline in footfall due to restrictions, data indicates shoppers’ preference for an in-store shopping experience. A PwC survey confirms almost 40% of consumers visit a physical store at least once a week to make purchases. While 65% […]
How the Use of Technology in Retail Stores are Helping Them Withstand Competition
It’s no secret that retail businesses are going through a pivotal phase; an existential crisis triggered by skyrocketing rates of digital adoption and the burgeoning presence of biggies like Amazon and others. The pandemic with its perennial need to follow social distancing and stay-at-home mandates has strengthened the demand for eCommerce. Just about one-third of […]
Rich-Immersive Experiences Driven by AR/VR
The recent pandemic has taught us a lot, and among the lessons learned the biggest was the one on social cohesion. It taught us how important it was to restore the in-person sentiment albeit digitally to keep the customer experience delightfully engaging even in these trying times. Brands like Whole Foods for instance, recently went digital to […]
Cloud Migration in Retail – Why retail should dovetail cloud for success?
The year 2020 has been a year of learning for all industries. The unprecedented scale and reach of the pandemic encompassing the world impacted every region and industry. Retail in the United States is no different. Sales dropped from $5.47 trillion in 2019 to $4.89 trillion in 2020 due to the virus and restrictions to […]
5 Ways to Improve Customer Experience with AI in Retail
From the very beginning, businesses have always aimed to deliver the finest customer experience. Conversations between brands and consumers got more personal with time and modern technologies provided them the much-needed platform to connect and communicate. So much so that brands now know you like the back of their hand. Businesses worldwide have been leveraging […]
Technology Trends that will Reshape the Retail Industry
The pandemic has pivoted the world to everything digital. Everything-from-home became the new norm, and we have reimagined new ways to function over the last two years. It is no different for shopping – eCommerce came to everybody’s rescue. Although online shopping is not new, it took center stage. Consumer-facing technology saved the day, and […]
Back to the Store – New Opportunities for Retail ISVs
With the change in consumer palettes for healthier food options, smaller convenience stores and retail outlets are seeing a surge in demand for healthy, organic, hot and cold food, and grocery choices. During the 1990’s, multinational grocers took over the retail market and most believed that the small family-owned, mom & pop shops would die […]
