Our client is a renowned global non-profit healthcare organization known for its pioneering medical services and impactful advocacy serving over 2M beneficiaries across 46 countries. Since 1987, the organization has cared for millions of individuals facing complex healthcare challenges. Its innovative care programs consist of advanced treatment and therapies that were delivered ‘regardless of the ability to pay’. This has been its true hallmark of success, enabling our client to reach vulnerable communities across the globe.
The client creates and implements new programs in communities across the U.S. and abroad. Each requires detailed proposals that outline the activities, scope, intended outcomes, beneficiaries, resources, timelines, and more. Every program proposal runs through an exhaustive evaluation and review process. Selected programs require detailed project plans, milestones and impact measures that are approved by Functional and Financial stakeholders.
The proposal documents are just a part of the initial planning phase. Other documents such as business requirements, stakeholder analysis, and risk management plans follow a similar exhaustive review and approval journey. Following the initial planning phase comes program initiation, succeeded by the complex stages of execution, monitoring, control, and ultimately closure.
In all, there are at least 30 different documents for every single program. Cumulatively, the organization deals with several thousand different documents annually. Each is manually tracked for version control, reviewed, and approved, which impacted the effort involved in program processes, delays and associated overheads.
Trigent’s assessment began with an in-depth analysis of the client’s existing processes and IT infrastructure. We engaged with key stakeholders through detailed interviews to uncover inefficiencies and pain points, documenting each issue carefully.
Based on these requirements, Trigent recommended a
low-code/no-code solution
that is user-friendly, customizable, and cost-effective.
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