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Tech Transformation for Digitally Mature Businesses: Accelerate Innovation by Becoming a Technology-first Enterprise

Digitally Transformed, Yes. But Are You Tech Transformed?

In today’s digital era, nearly every company is focused on digital transformation – adopting new technologies and digital capabilities to improve operations, reach customers in new ways, and keep pace with the competition. 

But as important as digital transformation is, forward-thinking organizations realize technology innovation must extend beyond tools and touchpoints and permeate the company’s core culture, mindset, and DNA. 

Every business leader should ask themselves: Have we digitally transformed, or are we truly a technology company?

The implications of this distinction are immense. A digitally transformed company adopts new technologies when useful, but still operates with a traditional, non-tech core. Digital Tech is a productivity and efficiency driver. A technology company, by contrast, goes beyond adopting technologies for operational efficiency; it weaves technology into the very fabric of its business, making it inseparable from its core operations. Technology defines its culture, talent strategy, workflows, operations, pace of innovation, and more. 

Technology companies don’t just use technology, they harness technology to continuously evolve and delight customers with innovative experiences.

The Curious Case of Tech Transformation vs Being Digitally Transformed

1. Technology for Operations vs. Innovative Service Delivery – Are You Doing Enough?

The dichotomy between leveraging technology for routine operations and deploying it for innovative service delivery is the litmus test for a truly evolved enterprise. 

A paradigmatic instance of this transformative approach is witnessed in the trajectory of Netflix. Beyond using technology for seamless content delivery, Netflix harnessed the prowess of data analytics and AI to revolutionize content recommendations. 

This strategic pivot elevated the customer experience and proved instrumental in catapulting their revenue to unprecedented heights. By demonstrating that technology is not just a means to streamline operations but a catalyst for profound innovation, Netflix underscores the pivotal role of tech integration in reshaping industries.

Navigating the nuanced balance between operational efficiency and innovative service delivery is a challenge industry giants face. But mid-sized companies face far bigger challenges in this regard. 

Known for its email marketing platform, Mailchimp transitioned from solely an operational tool to incorporating innovative technology-driven features. 

By integrating AI algorithms, Mailchimp now provides users with intelligent insights into customer behavior, enabling businesses to tailor their marketing strategies dynamically. This shift streamlined their operations and positioned them as innovators in the competitive landscape of digital marketing services for mid-sized enterprises.

Find out how a leading logistics company in the USA significantly improved CX and fixed supply chain gaps through intelligent technology


2. You’re on the Cloud, Yes! But Are you using the Power of Cloud for Competitive Advantage?

While transitioning to the cloud marks a significant milestone, the true zenith of technological advancement lies in infusing cloud systems with AI automation. Many mid-market companies are utilizing AI to automate various processes within the cloud, enhancing operational efficiency and application performance. 

Through AI-driven features like predictive analytics and automated workflow optimization, even mid-market companies are leveraging the full potential of the cloud by optimizing and automating various operational tasks, thereby enhancing decision-making capabilities.

Trigent’s proven track record in offering custom cloud automation and infrastructure services underscores how mid-sized companies can harness the synergy of cloud and AI to drive digital transformation, making sophisticated technologies accessible to enterprises beyond industry behemoths.

Learn about how W.L French adopted a cloud-first strategy to build a supreme field management application

3. You’ve streamlined your operations and processes. But have you automated them for higher impact?

McKesson Corporation, a Fortune 500 healthcare services and IT company, leveraged robotic process automation (RPA) to optimize their order management processes. 

By implementing RPA bots to handle repetitive tasks, McKesson reduced processing time from minutes to seconds, improved accuracy, and achieved ROI in just 8 months.  This allowed workers to focus on higher-value work. The RPA implementation reduced manual work by the equivalent of 135 full-time employees.

Learn about how Trigent’s Robotic Process Automation improved visibility and performance for a leading consulting firm

4. Are You Leveraging AI for Data Automation, Integration, Migration, and Enhanced Operational Visibility?

Beyond the prevalent buzzwords, the strategic integration of AI into data processes has emerged as a formidable force for transformation. A standout illustration is found in IBM’s strategic approach to data migration and integration. IBM harnessed AI-powered automation to facilitate seamless data transfer, substantially reducing downtime and errors. This streamlined their operations and enhanced visibility into their business processes, laying a robust foundation for informed decision-making.

IBM’s success in this arena is exemplified by solutions like IBM Cloud Paks for Data, which utilizes AI to automate data discovery, integration, and governance. By leveraging AI capabilities, IBM has empowered organizations to break down silos, accelerate data-driven insights, and navigate the complexities of modern data management seamlessly.

5.Building Technology Teams of the Future

The metamorphosis of traditional IT and administrative teams into dynamic product-centric entities is the linchpin of future-ready enterprises. 

To drive technology innovation, companies need to transform traditional IT teams into high-powered product and platform teams. That means focusing on end-user and customer needs, adopting Agile methods, and leveraging autonomy and empowerment to encourage out-of-the-box thinking. It also requires an investment in upskilling. The most successful technology teams have diverse expertise across software engineering, data science, design, and product management. With the right culture, structure and skills, IT teams can become true partners in digital transformation vs. just “keeping the lights on.”

Zendesk, a mid-sized company offering customer service and engagement platforms, stands out in building technology teams capable of driving innovation. Through a strategic transformation, Zendesk restructured its teams to operate in a product-centric model, fostering a culture of continuous improvement and adaptability. This shift empowered Zendesk’s technology teams to deliver innovative solutions swiftly, enhancing the overall customer experience for mid-sized businesses utilizing their platform.

Introducing Trigent’s AXLR8 Labs – your beacon for tech transformation

When it comes to product development, speed is everything. Companies that can rapidly prototype, test, and launch new products and innovations gain a distinct advantage. However, many organizations need more in-house technical capabilities to meet changing customer expectations and business needs. The costs and effort to build new digital products or platforms internally can be significantly high, posing as a deterrent to innovation.

This is where Trigent’s AXLR8 Labs comes in. Our experienced teams of designers, developers, data scientists, and DevOps engineers can accelerate your time-to-market and catalyze your product innovation.

AXLR8 Labs enables organizations to stay market-relevant by accelerating product development, from ideation to MVP to scale-up operations. We can re-architect applications for scale, reliability, and performance or pivot stalled projects with design thinking and CX changes.

Our services cover everything from augmenting tech teams to workflow management and embedding a QE and an open API framework. We also provide expertise in optimizing infrastructure spend and fast-forwarding your technology innovations.

For example, a retail company looking to deploy a virtual try-on experience can leverage our design thinking workshops to ideate rapidly and user-test concepts. We can then build interactive prototypes and minimum viable products (MVPs) leveraging technologies like AR/VR, computer vision, and machine learning. Our agile approach de-risks development and delivers production-grade experiences in weeks or months versus years.

In another case, a manufacturing firm needed to quickly build a predictive maintenance platform to leverage sensor data from equipment and reduce downtime. Our data scientists developed custom AI models while our full-stack developers created the scalable cloud-based application architecture. 

The end-to-end solution was delivered in less than 3 months.

Whether you are a startup needing an MVP or an enterprise seeking to accelerate a digital initiative, Trigent AXLR8 Labs has the expertise to compress development cycles and minimize time-to-value. Let us rapidly transform your ideas into real-world innovations and products.

With a singular goal of accelerating go-to-market initiatives, AXLR8 Labs offers maturity and operational excellence through an Everything-as-a-Service (XaaS) model. This approach allows businesses to operate at high velocity, reduce overheads, and stay ahead of the competition.

Talk to our team of experts to learn more


  • Rajesh M Asher

    Rajesh Asher works as the Associate Vice-President of Business Development at Trigent. An experienced Sales Leader with a demonstrated history of successful client and team management, he has over 25+ years of experience in dealing with Application Development and Quality Engineering services.

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Tech Transformation for Digitally Mature Businesses: Accelerate Innovation by Becoming a Technology-first Enterprise