Other Industries
Infrastructure
We are impressed with Trigent’s diligence, quick problem-solving capabilities, and commitment to work. Trigent’s team of expert IT professionals understood how our business functions and developed a solution that preceded our expectations in terms of proactive and 24/7 management of our IT infrastructure.
About the Client
The client is a global human rights agency based in Washington, D.C, with operations spread in close to 20 countries. The organization’s lawyers, investigators, and aftercare professionals partner with local authorities and governments to track and rescue victims, prosecute criminals, restore survivors to safety and strengthen justice systems. Established over 20 years ago, the organization combats slavery, sex trafficking, property encroachment, and sexual violence.
Business Challenge
The global justice organization operates in close to 20 locations, and each field office worked in a silo with data stored in standalone systems. Access to the latest case data and sharing of information was complex and time-consuming. Troubleshooting system issues, assisting staff in operating the systems, ensuring uptime and availability proved challenging. It was equally important to ensure that the systems were safe from malware, highly sensitive case data was safeguarded from external threats, and overall system security persisted.
The organization aspired to create a centralized, process-driven automated IT infrastructure that connected its global operations.
Centralized IT infrastructure management would enable the organization to:
The resulting high availability of the IT systems would allow agency officials to promptly minimize delays and deliver justice. It would also eliminate the dependency on maintaining local IT support staff, which would result in lower OPEX costs and reduced overheads.
Trigent Solution
To achieve seamless and secure exchange of data and provide constant remote support across its global offices, the organization decided to deploy Trigent’s Virtual Command Center (VCC) solution that offered proactive and 24/7 management. The IT solution was essential to ensure business-critical IT infrastructure’s high availability and performance.
The organization partnered with Trigent to improve its IT infrastructure management and build an agile, scalable, responsive IT operations function. With a dedicated team of domain experts and experienced IT professionals, Trigent developed a centralized Offshore Delivery Center.
The Offshore Delivery Center provided the organization with 24/7 Managed IT services; the team also provided IT (L1, L2, and L3) support.
Additionally, with the help of the Offshore Delivery Center:
The innovative VCC solution leveraged several tools such as Azure, (x)Matters, IBM maximo, TeamViewer, and LogicMonitor, to proactively monitor, address, and manage all the end-users and server tickets across several locations.
Trigent’s comprehensive VCC solution enabled the organization to ramp up its IT infrastructure management and operations rapidly. Using VCC, the organization connected more than 150 network elements and supported over 150 servers and 2,000 desktops across multiple global locations.
Client Benefits:
The financial benefits from the centralized operations ensured an RoI within one year, which included:
- Reduced operations cost by up to 40%
- Increased uptime by 99.9%
- Optimized infrastructure and application availability
- Attained compliance on server patch management
In the future, the global organization will be able to efficiently scale up its infrastructure and services across multiple offices and locations, with Trigent’s VCC solution.
Technology Stack:
