About the Client
The organization aspired to create a centralized, process-driven automated IT infrastructure that connected its global operations.
To achieve seamless and secure exchange of data and provide constant remote support across its global offices, the organization decided to deploy Trigent’s Virtual Command Center (VCC) solution that offered proactive and 24/7 management. The IT solution was essential to ensure business-critical IT infrastructure’s high availability and performance.
The organization partnered with Trigent to improve its IT infrastructure management and build an agile, scalable, responsive IT operations function. With a dedicated team of domain experts and experienced IT professionals, Trigent developed a centralized Offshore Delivery Center.
The Offshore Delivery Center provided the organization with 24/7 Managed IT services; the team also provided IT (L1, L2, and L3) support.
The innovative VCC solution leveraged several tools such as Azure, (x)Matters, IBM maximo, TeamViewer, and LogicMonitor, to proactively monitor, address, and manage all the end-users and server tickets across several locations.
Trigent’s comprehensive VCC solution enabled the organization to ramp up its IT infrastructure management and operations rapidly. Using VCC, the organization connected more than 150 network elements and supported over 150 servers and 2,000 desktops across multiple global locations.