Lead the Edge with Trigent’s
Virtual Command Center Services
Enhance business performance with Trigent’s 24×7 proactive IT Infrastructure Management Solution

Empower your business with Trigent’s Virtual Command Center (VCC) solution for proactive 24×7 IT infrastructure management. Ensure high availability and performance, allowing seamless access to critical systems anywhere. Our intelligent monitoring triggers automated ticketing, reducing support workload. Benefit from innovative pricing based on supported desktops and servers, optimizing operational costs.

Flexible VCC plans for your IT needs

Our services offer the flexibility to meet your needs and your budget. If not 24×7, we provide support for weekends and after-hours. Add-ons enable you to customize the service offering as per your specific requirements. Proactive optimization of the IT infrastructure ensures efficient utilization of your IT resources.

Standard

  • Service Availability & Notification
  • Cloud Infrastructure Monitoring
  • Servers, OS Monitoring
  • Security Monitoring and Reporting
  • End User Client Monitoring
  • Desktop Operations Support
  • L1 Service Desk – Troubleshooting
  • Incident and Event Management
  • Request Fulfillment
  • Notification and Escalation

Gold

All standard services +

 

  • L2 Escalation – Bug fix, fault resolution
  • Configuration & Patch Updates
  • Cost Optimization of Cloud Instances
  • Virtualization
  • Access management
  • Security Measures for Desktops and Cloud
  • Server and Desktop Backup Management
  • Remote Access and Resolution
  • Proactive Infra Optimization

Platinum

All gold services +

  • Application Monitoring on Servers
  • Service Availability and Management
  • DB Monitoring and Management
  • Application Management
  • Performance Management
  • Architecture solutions for scale and performance

Automated and proactive monitoring of IT infrastructure. Ensure business continuity at affordable pay-per-use pricing

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  • Built to supercharge your IT infrastructure

Service Offerings

Built to supercharge your IT infrastructure

  • Best practice ITSM workflows
  • Security
  • Smart automation
  • Extensive reporting capabilities
  • Powerful integrations with IT management apps

VCC service plans are available on

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Fully dedicated VCC service

We provide help desk agents that are fully dedicated to your business and provide a 100% seamless environment for your end-users.

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Shared VCC service

Provides full-time coverage at cost savings. The resources are shared among other clients and still provide seamless services for your team.

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