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OUTPERFORM

with Trigent's

Infrastructure Services

Uninterrupted Operations with Our 24/7 Always-On Infrastructure
Ensure that your IT infrastructure is setup and configured to support the business operations round-the-clock. Monitor and manage your servers, applications and network elements for maximum performance and reliability. With Trigent assistance, select and deploy the Server and Workspace virtualization solution that’s best for you.

Switch to a ZeroOps or NoOps model with Trigent’s Managed Infrastructure Services. Proactive management of compute, storage and network capacity, timely security updates and on-demand patches to OS and licensed software combine to ensure maximum uptime of all critical IT resources.

A 24×7 Service Desk offers Incident Handling and Resolution, desktop management. Select either a dedicated or shared NOC/SOC that are flexible to suit your operational and budget requirements.

Achieve peace of mind with Trigent ZeroOps.
We expressed our sincere gratitude for the dedication and immense contribution of their ServiceNow team. Their efforts in translating ServiceNow KBAs into Spanish for the first time ever were invaluable. This milestone played a pivotal role in the successful launch of our Workday project in the Latin America region.
– Manager, Global Technical Training and Adoption Global Human Rights Agency
Ensure that your IT infrastructure is setup and configured to support the business operations round-the-clock. Monitor and manage your servers, applications and network elements for maximum performance and reliability. With Trigent assistance, select and deploy the Server and Workspace virtualization solution that’s best for you. Switch to a ZeroOps or NoOps model with Trigent’s Managed Infrastructure Services. Proactive management of compute, storage and network capacity, timely security updates and on-demand patches to OS and licensed software combine to ensure maximum uptime of all critical IT resources. A 24×7 Service Desk offers Incident Handling and Resolution, desktop management. Select either a dedicated or shared NOC/SOC that are flexible to suit your operational and budget requirements. Achieve peace of mind with Trigent ZeroOps.

Client Success

Consulting

Innovative and intelligent software infrastructure to meet future business growth

Solutions

Improve agility and flexibility with technology-agnostic solutions

Design & build

A highly agile, scalable, and responsive IT computing infrastructure

Implementation

Enabling rapid deployment and provisioning of computing infrastructure resources

Managed services

Get peace of mind with ongoing monitoring and configuration support

Let's build a future-ready foundation for your success

Service Offerings

Data Center Management

Elevate your digital core with our Data Center Management services. From strategic planning to daily operations, we optimize resource utilization, enhance scalability, and ensure the reliability of your data center. Let your data infrastructure be a catalyst for innovation and growth.

Server Management

Experience peak server performance with our Server Management services. From initial deployment to ongoing optimization, we fine-tune your server infrastructure for efficiency and high-performance computing. Trust us to keep your business-critical applications running seamlessly.

Storage Management

Effortlessly scale and manage your storage infrastructure with our Storage Management services. We prioritize data integrity, accessibility, and efficient utilization, ensuring your storage ecosystem evolves alongside your business needs. Unleash the full potential of your data assets.

Help Desk Services

Our Help Desk Services, powered by ServiceNow, offer seamless management of service desks, facilitating customer requests, ticket creation, and resolution. We leverage ServiceNow’s robust platform to ensure streamlined processes, enhancing overall service delivery for your organization.

Network and Security Services

Build a robust digital defense with our Network and Security Services. We design resilient network architectures and implement advanced cybersecurity measures to ensure seamless connectivity and protect your operations from evolving cyber threats. Your business continuity is our top priority.

Workplace Modernization

Transform your workplace into a hub of productivity with our Workplace Modernization services. We craft innovative solutions for collaborative, agile, and efficient work environments, enhancing employee satisfaction and driving business success. Modernize your workplace, empower your workforce.

Virtual Command Center

Take command of your infrastructure with our 24×7 Virtual Command Center. This service ensures optimal performance by offering real-time monitoring, analysis, and proactive management. Swift responses to potential issues guarantee your digital assets’ continuous, reliable operation.

Backup and Disaster Recovery

Safeguard your business with our Disaster Recovery and Backup services. From robust backup solutions to strategic disaster recovery plans, we fortify your data and operations against unforeseen events. Minimize downtime, protect your business continuity, and ensure resilience in the face of challenges.

Our Capabilities

Our technology expertise, along with proven delivery methodologies, tools, and processes, ensure that you enjoy a seamless transformation without any business disruption or undue cost and time overruns. To build your transformation roadmap, we suggest you begin this journey with discovery or assessment.

Discovery: We are listening

The discovery phase helps us understand your business goals and IT environment. The assessment findings are divided into two categories.
  • Health Result: Relates to the current state of the environment. Are the key components and services functioning as they should, are systems online and responsive, and so on.
  • Risk Result: Relevant to the future environment’s potential status. Are there processes, paperwork, and systems to prevent future environmental issues? This includes change control, monitoring, SLAs, training, etc.
We create a remediation plan based on the evaluation, IT goals, business effect, and organizational value. The tailored and prioritized plan improves Active Directory.

Infrastructure maturity continuum

We implement best practices, build a strategy, and mature your IT environment to improve services.
  • Level One: Disparate tools, standalone systems, non-standard technologies, processes, and procedures define this level.
  • Level Two: This level includes infrastructure with systems, tools, and processes without standardization. Without standardization, digital transformation will be adapted through ad hoc decisions, which can ultimately be more detrimental than advantageous.
  • Level Three: Tools and processes are in place, but infrastructure may be expensive. Perhaps data is stored in-house, and the cost of running a data center outweighs the benefits.
  • Level Four: Moving infrastructure to the cloud enables transformation. Platforms and apps that can be moved to the cloud without disrupting business processes replace legacy systems.
  • Level Five: IT infrastructure maturity integrates tools, technologies, processes, and practices.

Engagement models

Trigent’s global delivery methodology gives customers a “follow the sun” edge. This delivery approach lets you focus on your strengths while our international team manages your technology operations.

Transformational approach

Tomorrow’s competitive demands require a nimble IT infrastructure that is adaptable to new business models, scalable, reliable, and performance-oriented. Our approach helps you prioritize your infrastructure transformation, align it with your business goals, establish team consensus on issues and priorities, define critical actions for closing gaps, and demonstrate the benefits.

Tech Stack

Why Trigent?

24/7 IT Service Desk Services

Presence Across 25+ Locations and Diverse Sectors

Scalable, Flexible, Reliable, andSecure Services

Always-On Infrastructure

Cohesive Business and IT Integration

Simplified and Flexible Contract Structures

In-Built Security to Safeguard Operations

Comprehensive Management and Monitoring across Environments

Robust Threat Detection and Response Capabilities

Virtualized, Hybrid IT That Blends Legacy with Modern

Key Clients

Case Studies

Testimonials

The Trigent Service Desk team’s dedication and hard work have been instrumental in ensuring the smooth operations of our organization. Their commitment to excellence and efficiency is truly commendable.
– Senior Vice President, Digital Solutions Fresh food and urban agricultural company

Featured Insights

Infrastructure Services