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Secure Enterprise Data and Ensure Regulatory Compliance with Hybrid RPA

There is wide consensus that Robotic Process Automation (RPA) is a boon to enterprises. By automating repetitive manual tasks, it enhances worker efficiency and business operations. However, businesses are wary of the security risk posed by RPA bots. With access to user credentials, the bots have unrestricted access to sensitive data. Compromised bots can expose businesses to threats such as hacking, data manipulation, or errors, particularly when operating within a cloud environment where data transmission across networks increases vulnerability.

In hybrid RPA, we have a compelling solution to address the security concern – particularly pronounced for industries like banking, finance, and healthcare, where data integrity is paramount. 

How Hybrid RPA Ensures Data Security Across Industries

The hybrid RPA deployment model segregates business-critical applications and user data onto secure on-premise servers protected behind robust enterprise firewalls. Meanwhile, customer-facing applications and their associated data reside on private or public cloud infrastructure, accessible to users via web and mobile interfaces. 

Hybrid RPA thus provides a balanced approach to optimizing operational efficiency while also maintaining stringent data security measures. 

Let’s look at some practical applications of hybrid RPA across diverse sectors.

1. Financial Services Compliance Reporting: Compliance reporting processes such as KYC (Know Your Customer) and AML (Anti-Money Laundering) checks are ideal use cases for hybrid RPA automation across financial institutions. It helps financial organizations process sensitive customer data on-premises to comply with stringent data privacy regulations.  On the other hand, organizations can confidently leverage the scalability and computational power of cloud-based RPA for data analysis and reporting.

2. Healthcare Data Integration: Healthcare organizations often deal with vast amounts of patient data stored on-premises due to regulatory constraints. Secure data sharing between on-premise EHRs and cloud-based Hospital Management Systems (HMS) is a classic application for hybrid RPA. This ensures that patient data resides within the facility’s internal network and is compliant with HIPAA/HL7 requirements, while non-healthcare data is accessible on the cloud via the HMS for administrative uses

3. Manufacturing Supply Chain Management: Manufacturers confront the need to optimize supply chain processes while maintaining control over sensitive production data. Hybrid RPA enables this by integrating on-premises Enterprise Resource Planning (ERP) systems with cloud-based logistics platforms. Manufacturers can thus automate inventory management, procurement, and order processing tasks, gain real-time visibility into inventory levels, and improve operational efficiency. All while safeguarding their proprietary manufacturing data. 

4. Telecommunications Billing and Provisioning: Telecommunications companies manage complex billing and provisioning processes involving on-premises legacy systems and cloud-based billing platforms. Hybrid RPA can automate billing reconciliation, invoice generation, and service provisioning workflows by orchestrating interactions between on-premises billing systems and cloud-based Customer Relationship Management (CRM) and billing platforms. This reduces errors, accelerates billing cycles, and improves customer satisfaction.

5. Retail Inventory Management: Retailers rely on accurate inventory management to meet customer demand and optimize supply chain operations. Hybrid RPA can automate inventory tracking, replenishment, and forecasting processes by integrating on-premises inventory management systems with cloud-based e-commerce platforms and Point of Sale (POS) systems. This ensures real-time visibility into inventory levels across multiple sales channels while maintaining data consistency and compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.

6. Insurance Claims Processing: Hybrid RPA can automate claims intake, validation, and adjudication processes by integrating on-premises policy administration systems with cloud-based claims management platforms. This accelerates claims processing times, improves accuracy, and enhances customer satisfaction. On the other hand, it enables insurance companies to protect sensitive customer information stored on-premises and adhere to regulatory data protection and privacy requirements.

With its versatility, hybrid automation transforms operational landscapes across diverse domains, making processes more agile and responsive.

Hybrid RPA Solution Architecture

Picture the on-premises environment as a secure vault, guarding sensitive data, while the cloud environment serves as a dynamic platform offering scalability and flexibility. The hybrid RPA architecture is the crucial bridge, facilitating seamless data transfer and secure automation execution. 

Hybrid RPA combines the strengths of both on-premises and cloud-based deployments to enable a seamless business automation journey. It comprises the following key components:

1. On-Premises Components

  • RPA Server: Central hub for managing on-premises bots
  • Database Server: Stores critical data for automation tasks
  • Target Applications: On-premises applications interacting with bots
  • IAM: Manages access and permissions within the on-premises environment

2. Cloud Components

  • Cloud Orchestrator: Facilitates deployment and management of cloud-based bots
  • Cloud Repository: Secure storage for bot scripts and resources
  • API Gateway: Single entry point for bots to access cloud services
  • Cloud Storage: Stores data for cloud-based bots

3. Integration Layer

  • API-MP: Manages APIs for communication between on-premises and cloud components
  • Secure Communication Channels: Ensures safe data transfer across environments
  • Data Encryption: Protects sensitive data during transfer and storage

4. Management and Monitoring Tools

  • RPA Central Control Panel: Unified interface for managing bots in both environments
  • Analytics and Reporting Tools: Generate performance reports and identify improvement areas

Unique Elements of Hybrid RPA

  • Hybrid Bots: These versatile performers can operate in both on-premises and cloud environments, executing tasks based on location
  • API Integration: Ensures smooth communication and data exchange between on-premises and cloud components
  • Security Controls: Stringent measures like data encryption and access management safeguard sensitive information throughout the automation process

Explore Trigent’s RPA Services

Closing Thoughts: Embrace a Balanced Approach to Automation

RPA adoption is set to accelerate manifold, with the global RPA market estimated to reach $30.85B by 2030. As an enterprise, you should capitalize on the opportunity to streamline your business operations and improve your bottom line with RPA. For assured data security during automation, hybrid RPA offers a future-proof strategy. It combines the reliability of on-prem infra with the flexibility of the Cloud, empowering you to adapt to evolving technology trends and organizational requirements.

At Trigent, we understand the complexities of RPA and are committed to being your trusted partner throughout your automation journey. We offer a comprehensive suite of RPA services, from initial strategy and solution selection to ongoing support and optimization.

By leveraging our expertise, you can confidently navigate your RPA journey, transforming the potential of hybrid RPA into a reality for your business.

Ensure Data Security with Hybrid RPA: Contact Trigent Today!

Author

  • Anand Padia

    Associate Vice President – Program Management | Technology Expert | Product Innovator. As the Associate Vice President – Program Management at Trigent Software, Andy wears many hats as he works closely with teams to help them streamline processes and execute solutions efficiently to scale faster. He believes in achieving growth and transformation through innovation and focuses on building new capabilities to offer a more enriching client experience. He aims to create value by harnessing the collective power of people, technology, and analytics.



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Secure Enterprise Data and Ensure Regulatory Compliance with Hybrid RPA