The client is a global human rights organization with operations across 20+ countries. Based in Washington, D.C., the organization’s lawyers, investigators, and aftercare professionals partner with governments and local authorities to track and rescue victims, restore survivors to safety, and prosecute criminals, thus strengthening the justice system. They combat property encroachment, sex trafficking, slavery, and sexual violence. Founded in 1997, the organization aims to protect half a billion victims by 2030.
The client’s operational requirements are complex. The survivors’ data has to be masked for their safety and privacy, but relevant data has to be accessible by agencies to ensure justice is delivered and perpetrators are convicted for their crimes under the law. Support programs for the victims and survivors involve a wide range of stakeholders including field staff, social workers, volunteers, lawyers, government agencies and local businesses. The NGO therefore needed to control access to personal data and strike a tight balance.
Local IT teams were needed in every office to troubleshoot issues, assist staff in using the applications, and ensure uptime and availability. Implementing access control measures for sensitive data required an architecture overhaul. To address these complex issues, work across locations, platforms, and tech stacks, and implement a solution that would help them scale their programs, the NGO needed a partner with a diverse portfolio of skills and services.
The organization partnered with Trigent to ensure minimal disruption to their existing operations. The team analyzed the current digital maturity of the organization in several facets, such as IT infrastructure and security, API integrations, UI/UX functionality, and data management processes. The enterprise created a Software Development Center (SDC) to achieve digital uniformity across all processes. The Trigent team was aligned with the organization’s business requirements, and the capabilities ramped up and down with the evolution of the project.
Trigent adopted a multi-pronged approach to transform the NGO’s IT landscape that powered their mission to deliver justice across the globe.
This led to better decision-making, reduced risks, and overall cost savings. We implemented data cleansing and segregation in a region-specific pattern to ensure SharePoint data to be more structured. The structured data was then migrated to SharePoint Online. Additionally, leveraging Power Platform, the team proactively took care of several enhancements, such as addressing a change request and building new request forms.
The team developed global dashboards and shared them with the leadership team. Tableau helped create graphical representations of the effectiveness and progress of every case.
The Goal: Minimize the reliance on local IT support teams in each country’s operations by switching to centralized IT infrastructure management that includes servers, networks, desktops, and portable devices such as laptops, mobile, and tablets.
VCC enabled the organization to remotely access 150+ network elements and manage 120 servers and 2,000 desktops across multiple global locations.
IT operations management (ITOM)Â is the next phase, where Trigent will enable the organization to predict anomalies, analyze root causes, and initiate remediation for smooth IT operations.
For any NGO, fundraising and community outreach are continuous activities supported by several local and global programs. A centralized solution to manage these fundraisers across regions ensures visibility and transparency. Flexibility for local offices in different countries to customize the donation forms or add new providers is essential.
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