A Leading ITAD Company Employs Gen AI-Pricing to Maximize Value for End-of-Life Assets— Ignited “5 Million Dreams” with their Affordable Technology Program

The Client is a leader in IT asset value recovery. They aim to be the best destination for enterprises, institutes, and OEMs to perform ITAD (IT assets disposition). But the company also goes a step beyond safe retirement of assets. Their refurbishment process recovers the highest possible value from the end-of-life assets. This value recovery is typically achieved by reselling the recertified assets through multiple channels (D2C, D2B, e-commerce marketplaces, and retailers). These affordable assets are given a second life as they are purchased by families otherwise caught in the digital divide.

At the core of their operations lies a customer portal that allows enterprises to submit their asset details (serial numbers, model, condition) and accordingly receive pricing quotes. However, the client’s customers typically experienced delays (1-2 days) to receive an ideal quote for their end-of-life assets. This was because the pricing team manually computed prices relying on historical patterns and pricing information from competitors’ websites. The effort was significant given the large number of SKUs. Added to this, achieving pricing accuracy while factoring in many variables posed a significant challenge for the pricing team. Taken together, these factors contributed to operational inefficiencies and hindered their ability to scale their ITAD and value recovery business.

• Empower the pricing team with a Gen AI-powered Pricing engine.
• Use a case-based pricing strategy to arrive at the optimal price.
• A real-time dashboard for internal teams to have strategic control over pricing decisions.

• A scraping engine that fetches real-time market data (URLs and product details) from 16 different websites
• A search catalog that categorizes the scraped data
• ML+NLP-based similarity engine to arrive at a price match for end-of-life assets

The case study highlights the ability of a ‘bolt-on’ Gen AI solution to unlock massive savings not just for the business, but also for its customers by recovering highest value from their retired assets. Giving the retired assets a new lease of life is a critical step in conquering the digital divide. The sections of populations rarely touched by digital transformation have been impacted through the affordable technology program. The client steers ahead to ignite a billion dreams through their new-life assets.