The client is a third-party logistics provider focusing on domestic full-truckload, van, and refrigerated transportation. The company specializes in providing Fortune 500 shippers with high loads during peak season, promotions, events, overflow, gaps, and spikes. The client partners with customers by filling gaps in their routing guide while delivering value to carriers by offering flexible credit and payment terms, consistent business, and complete transparency.
The organization acts as a link between the shippers and the carriers/fleet operators. They help large shippers with excess carrier capacity at short notice. The company had an existing system to track, monitor, and assign loads. However, the operations of the quotation, pricing, and shipment scheduling were not automated.
The lack of operational excellence in pricing, quotations, and execution of shipments involved agents relying on calls, emails, and paper trails with a high turnaround time which affected the company’s ability to capitalize on the available business opportunities and revenue.
There was a need for the organization to scale human resources linearly, which affected its bottom line. Moroever, onboarding new customers also increased the variables involved in pricing, making it increasingly arduous to handle in a manual system.
Being a forward-thinking company, the client strategized the need to reimagine its core business operations to enable agility, speed, accuracy, and efficiency. Thus it decided to deploy an automated pricing application. To achieve this and streamline its operations, the company needed a competitive system that would instantly compute the price for a load accurately. Additionally, for an enhanced user experience (UX), they wanted an API interface to automate information exchange with carrier/freight clients, thus improving their overall customer experience.
Trigent engaged with the client through multiple interactions to identify existing challenges. The first course of action was to implement a system that eliminated latency and reduced turnaround time for quote generation. Leveraging Trigent’s Tech Accelerator, an automated pricing application with a user-friendly interface was developed. The solution enabled the organization to generate quotes instantly while accurately handling complex pricing scenarios.
A robust API framework enabled seamless onboarding and integration of new clients. Intelligent automation enhanced productivity and improved resource utilization.
The advanced cloud-based application, custom-designed by Trigent’s team, addressed the core needs of the logistics organization.
By adopting cloud, microservices, and API-driven architecture, Trigent AXLR8 Labs built a comprehensive framework that enabled seamless integration with customer systems. Intelligent automation introduced speed, agility, efficiency, and accuracy into existing processes, ultimately driving revenue growth and improving profit margins.
The logistics industry is witnessing rapid growth due to the rise of e-commerce and global supply chains, making load tendering processes increasingly complex. Robotic Process Automation (RPA) and Intelligent Automation address this challenge by streamlining workflows, analysing data efficiently, learning from historical patterns, and enabling faster decision-making. These technologies improve turnaround time, accuracy, and cost efficiency, while also enhancing transparency and operational visibility for stakeholders.
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